Shipping policy
Shipping Policy
Last updated: 16 September 2025
Thank you for shopping with Moody Hoody Shop. Below you’ll find details about how we process and ship your orders.
Processing Times
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All products are custom printed to order.
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Please allow 3–5 business days for production before your order is dispatched.
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You’ll receive an email confirmation with tracking details (where available) once your order has been shipped.
Shipping Rates & Estimates
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Shipping costs are calculated at checkout and depend on your delivery address and order size.
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Estimated delivery times (after dispatch):
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UK Orders: 2–5 business days
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EU Orders: 5–10 business days
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Rest of World: 7–14 business days
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These are estimates only. Delivery times may vary due to courier delays, customs checks, or busy seasonal periods.
Couriers
We work with a selection of trusted couriers (including Royal Mail, Evri, DPD, and other carriers) depending on the destination and order size. Courier selection is at our discretion to ensure the most reliable service.
Order Tracking
Where possible, your shipping confirmation email will include a tracking number so you can follow your parcel’s journey. Smaller items may be sent without tracking.
Delivery Address
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Please ensure your shipping address is complete and accurate at checkout.
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We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
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If an order is returned to us due to an incorrect address, you may be asked to pay additional shipping charges to resend it.
International Orders & Customs
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International orders may be subject to customs fees, import duties, and taxes which are charged once the parcel reaches its destination country.
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These charges are the responsibility of the customer and are not included in our prices or shipping fees.
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Customs policies vary from country to country — please check with your local customs office for more information.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at a1colleen@gmail.com with your order number, and we’ll do our best to assist you.
Our Address
Moody Hoody Shop
577 Wellesley Road
Methil, Fife
KY8 3PD
United Kingdom